Terms and Conditions

Black Beach Tours

Please be advised that all tours and trips provided by Black Beach Tours, are undertaken on the responsibility of participants. All participants are required to comply strictly with all instruction from Black Beach Tours guides and staff to avoid any unnecessary risk or damage of any kind. Customers are responsible for damage caused by their actions, both to Black Beach Tours and third parties. Black Beach Tours reserves the right to modify or cancel a departure under any circumstances, such as weather, that may affect the safety of the group, customers or employees of the company. Passengers are responsible for damage to equipment or devices due to their unsafe action or behavior. Black Beach Tours cannot be held responsible for property damage, loss, injury, sickness or other factors due to weather or natural disaster or any other cause out of Black Beach Tours’ control. Black Beach Tours are not responsible for cancelled flights or delays that could affect your reservation here at Black Beach Tours. Please read our cancellation policy here below. Customers are responsible for their road journey to and from the Black Beach facilities and are therefore responsible for their actions and any damage they may cause to themselves, Black Beach Tours or against other third parties.

NOTE: We do not recommend you to go on a Black Beach Tours trip in case you have any physical conditions, such as back problems, that may limit your ability to participate. Pregnant women are also advised not to participate as it may be unsafe.

Our cancellation policy

• Please note that all cancellations must be made in writing and sent to info@blackbeachtours.is. If you are not able to send your cancellation via e-mail, please give us a call by phone at +354 556-1500
• We guarantee 100% refund if cancellation is received at least 24 hours before scheduled departure.
• If cancellation is not received 24 hours prior to departure the tour cannot be refunded.
• If, for any reason, Black Beach Tours cancel your tour, you are of course entitled to a 100% refund.

Group Tours

• Please note that all cancellations must be made in writing and sent to info@blackbeachtours.is. If you are not able to send your cancellation via e-mail, please give us a call by phone at +354 556-1500
• For groups of 15 passengers or more the cancellation policy is as follows:

• 1 months notice – 100% refund
• 4 weeks to 2 weeks notice – 50% refund.
• 2 weeks or less – No refund.

• If, for any reason, Black Beach Tours cancel your tour, you are of course entitled to a 100% refund.

The weather and conditions

All adventure tours and outdoor activities dependent on the Icelandic weather. Black Beach Tours reserve the right to change your itinerary or cancel your trip with short notice if your safety, or the safety of our staff, is in jeopardy. Please keep in mind that the weather here in Iceland can change swiftly making conditions unsafe. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guides authority to do so. This is especially valid for winter travel in Iceland.

Travel insurance

As with all travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is generally not expensive and frequently covers other risks.

Alcohol and drugs

We reserve the right to refuse participation of clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to offend, upset or put other passengers in danger. In such cases refund is not awarded.

Clothing

Appropriate footwear and suitable outdoor clothing must be worn. We reserve the rights to refuse participation to customers who are dressed inappropriately and/or in inappropriate footwear since this will put customers wellbeing at risk. Furthermore, Black Beach Tours cannot be held accountable for damage of personal clothing worn by customers should they get damaged during our tours.

Refund payment

Black Beach Tours cannot be held responsible for change of currency exchange rate.
The currency exchange rate for refund payment is based on the currency exchange rate on the day of the refund payment not on the currency exchange rate of the day when the booking was made.

Promotional Codes

Promotional codes cannot be applied after a booking has been made. Promotional codes must be entered at checkout and applied before going through the payment process.

Pick up & Drop-off Services

Black Beach Tours offer pick-up and drop-off services for all tours. Please read your voucher carefully if you have purchased pick-up and look for the pick-up timings when you need to be at your hotel lobby or if your hotel is at a no-pick up zone, your voucher will assign you to a bus stop. please check www.busstop.is to see how far you need to walk from your hotel.
You as a traveler are responsible for your pick-up and providing us with your accommodation. If you are not sure were to be or timings the pick-up is. Please send us an email to info@blackbeachtours.is
Missing a pickup does not entitle a refund. You are responsible to be ready at the assigned pick up location at the assigned time.

Meeting us on location

If you did not purchase pick-up and are planning to meet us on location. Please read the voucher carefully as it will give you clear instructions to come to our facilities at Hafnarskeið 17 in Þorlákshöfn. If you have internet connectivity on your phone, we recommend typing in Black Beach Tours in google maps. It will take you directly to our facilities.
You are responsible to be at our facilities on time. If you are late to our base camp before our departure time. You will not be entitled to a refund.

Valid Driving License

For our ATV tours you will need to have a valid driving license from your home country. If you are a passenger, however, you do not need one. Prior to departure, at our facilities, you will sign a liability waiver stating that you have a valid driver’s license and are of sound mind and body to participate in our ATV tours.

Assumed Risk in ATV or RIB tours

The ATV & RIB tours are undertaken on the responsibility of its participants. Black Beach Tours do not assume any responsibility for accidents which are caused by its customers or can be traced to their own actions. Participants sign a waiver prior to undertaking all tours stating that they realize that all outdoor motorized activities carry an inherit risk and that they understand the concept of full liability on the participant.

If you have any questions regarding our policies above, please don’t hesitate to contact us at info@blackbeachtours.is